Verizon

US company that provides broadband, wireless and cable services

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Last Updated: May 4, 2019

Verizon is a home phone and wireless cell phone company that is an affiliate of Oath, Mapquest and Visible, all three of which have their own separate privacy policies.

Personal data collected

Verizon collects personal information when you interact with their products, services, and website. Some information you may be asked to provide is your name, contact information, driver’s license number, social security number, biometric identifiers, the reason you contacted them, payment information, and your wireless location information such as WiFi and GPS. They also collect information about the websites you visit, your location, network data, device data, app data, mobile and device numbers, and call records. Verizon collects your information when you sign up with them, such as username, password, and secret questions and answers.

Personal data usage

Verizon uses data to:

  • Provide their products and services.
  • Update their products and services.
  • Maintain your account and allow you to access it.
  • Keep your billing records up to date.
  • Measure your credit score for their services.
  • Prevent fraud.
  • Improve their products and services.
  • Provide support for their products and services.
  • Research and develop new products and services.
  • Personalize your experience with their products and services.
  • Send you marketing information.
  • Find what ads to show you.
  • Determine your eligibility for new products and services.
  • Provide you with technical support.
  • Keep your information for training purposes (call records or transactions).
  • Share your information with third-parties.

Cookies and similar tech

Verizon places cookies, web beacons, flash cookies, and similar technologies on your device to allow them to customize your experience while visiting their website. If you do not allow cookies through your browser, you may not be able to access some features of Verizon’s website.

Verizon account

With a Verizon account, you can sign up for wireless plans and buy cell phones. You can also get a home phone through them and use them for business purposes. They do not allow children under 13 to use their services.

Data shared with Verizon

NAME
CATEGORY
MANDATORY
User ID
App Information
YES
Username
App Information
YES
Types of content you view
App Information
YES
Types of content you engage with
App Information
YES
People you are connected to
App Information
YES
IP address
Device
YES
Language and time zone
Device
YES
Browser type
Device
YES
Name of your mobile operator or ISP
Device
YES
Device locations
Device
YES
Device identifiers
Device
YES
Device settings
Device
YES
Hardware version
Device
YES
Signal strength
Device
YES
Operating system
Device
YES
Battery strength
Device
YES
Billing details
Payment
OPTIONAL
Shipping and contact details
Payment
OPTIONAL
Credit or debit card number
Payment
OPTIONAL
Gender
Personal Information
YES
Name
Personal Information
YES
Information provided by third-party entity
Third-party
YES
Message sent to you
Third-party
YES
Login time
Time
YES
Sign-up time
Time
YES
Duration of your activities
Time
YES
Frequency of your activities
Time
YES

How to protect your privacy

There are various ways to protect your privacy while using Verizon’s website, such as:

  • Limit the sharing of your credit information by calling Verizon at 1-844-366-2879.
  • Opt out of identity verification from third-parties by going to My Verizon->My Profile->Privacy Settings.
  • Remove yourself from Verizon’s telemarketing calls by joining the Do Not Call list.
  • Unsubscribe from marketing emails.
  • Do not allow cookies in your browser.
  • Call Verizon at 1-844-837-2262 or go to your local Verizon store to cancel your account.

How to contact Verizon about your privacy

You can email Verizon or send them postal mail:

Verizon Privacy Office
1300 I Street, NW
Suite 500 East
Washington, DC 20005
Fax: 202-789-1432