Uber is a company that functions like a taxi service, you can sign up to drive customers around and get paid, or you can pay someone to drive you around.
Personal data collected
Uber collects personal information from you to provide their services for those that receive transportation, those who provide transportation, those who request food delivery, and those that provide the delivery services. Some of this information collected includes name, email, mobile number, login name and password, postal address, payment or banking information, billing information, social security number, driver’s license, or passport, birth date, photo, signature, vehicle or insurance information from the drivers, and any information provided in your preferences or settings.
Other information includes your demographic data, information from when you contact customer support, provide ratings or other compliments to other users, or otherwise contact Uber. Information that may be collected automatically includes your GPS, WiFi, location information, transaction information, type of services you requested or provided, order details, delivery information, date and time service was provided, amount charged, distance traveled, and payment method.
Also other information collected includes how you use their services, such as access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and third-party websites and services you were using before interacting with Uber. This information can be collected via cookies and other similar technologies.
They may also collect your device information, such as hardware models, device IP address, operating systems and versions, software, files names and versions, preferred languages, unique device identifier, advertising identifiers, serial numbers, device motion information, and mobile network information.
Other sources may provide information to Uber, such as user feedback (ratings or compliments), users providing information for referral programs, users requesting services for or on your behalf, users or others providing information for claims and disputes, payment providers, social media services, on-demand music services, any apps or websites that uses Uber’s API, insurance providers, financial services providers, partner transportation companies, owner of an Uber for business or Uber family profile that you use, publicly available sources, and marketing service providers.
Personal data usage
Uber uses data to:
- Create and update your account.
- Verify your identity.
- Enable transportation, delivery, and other services.
- Process or facilitate payments for services.
- Provide insurance or financing solutions for their services.
- Track the progress of your ride or delivery.
- Allow you to share information with others.
- Allow you to personalize your Uber account.
- Enable accessibility features for people with disabilities.
- Prevent fraud and illegal activities.
- Fix any bugs in their services that they find.
- Comply with legal requirements.
- Screen drivers and delivery partners for users’ safety.
- Track driver’s unsafe driving behaviors.
- Allow you to contact customer support.
- Do research and analysis of their services.
- Improve their services.
- Allow you to communicate with other users and Uber.
Cookies and similar tech
Uber collects some of your information via cookies, pixel tags, and other similar technologies. Cookies allow Uber to authenticate users, remember user preferences and settings, determine the popularity of their content, measure effectiveness of advertising campaigns, and analyzing site traffic and trends.
Uber account
Uber users must be 18 or older to request rides. If a child is under 18 they must be accompanied by someone 18 or older. If someone under 18 tries to get an Uber by themselves, the drivers are required to ask for ID and not allow them on if they are underaged.
Data shared with Uber
How to protect your privacy
There are various ways to protect your privacy with Uber, for example:
- Disable cookies in your browser.
- Delete your Uber account.
- Disable flash cookies.
- Manage or delete cookies on your device by going to Your Ad Choices for the US or EU.
- Control the cookies or advertising ID shared from your mobile device.
- Control or block ads on your mobile device.
- Delete your account for riders and delivery recipients or drivers and delivery partners.
- Opt out of promotional emails from Uber.
How to contact Uber about your privacy
If you no longer have an account with Uber you can use this form to contact them. With an account you can sign in and select your reason for contacting them from the below options.