T-Mobile

A wireless phone company that sells mobile phones and plans, tablets, and more

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Last Updated: May 4, 2019

T-Mobile is a wireless phone company that sells mobile phones and plans, tablets, smart watches, and accessories.

Personal data collected

T-Mobile collects your personal data when you apply for, purchase, or use their services and products. The information they collect includes your name, postal address, mobile number, email address, social security number, call records, GPS, location information, call details, call location information, information about your rate plans and features, payment information, billing address, credit history, use of their network, devices associated with your account, network data related to WiFi usage and device, performance information, use of their website and applications, and other products and services.

Other information T-Mobile collects includes performance and diagnostic data about your use of their network, networks you roam on, and WiFi services or device. For example, they may collect signal strength, dropped calls, data failures, battery strength, application information, and other device or network performance issues.

If you use T-Mobile’s SyncUp car service, they collect driver data such as driver behavior, accelerating and braking, speed, RPM, vehicle location, and reports on common vehicle issues. When you use their T-Mobile TV app or any other video applications, they collect information about the programs you watch, so they can figure out customer viewing habits and tailor the video selection to your interests.

Information T-Mobile collects automatically through the use of cookies includes type and location of wireless devices used, when the device is turned on, calls and texts you send and receive, applications on the device, signal strength, dropped calls, data failures, device or network performances issues, IP address, browser type, date and time, website you visited before you ended up on T-Mobile’s website, activities and purchases on their website, browsing activities, and network and internet connection performance.

Personal data usage

T-Mobile uses data to:

  • Improve their website.
  • See which areas and features on their website are popular.
  • Identify your computer or device.
  • Record your preferences and other data so they can personalize your experience on their website.
  • Route your calls or messages.
  • Provide you with customer service and support.
  • Provide and bill you for their products and services you purchase.
  • Charge your purchases to your account.
  • Deliver and confirm products and services you get from them.
  • Verify your identity.
  • Maintain a record of transactions and interactions you do with them.
  • Provide technical support.
  • Fix any issues found with their network, products, and services.
  • Suggest products and services that may interest you.
  • Provide you with personalized products and services.
  • Prevent fraud and illegal activities.
  • Comply with legal requirements.

Cookies and similar tech

T-Mobile collects information from you via cookies, web beacons, and other similar technologies. If you disable cookies their website may not function properly. They do not respond to Do Not Track signals.

T-Mobile account

T-Mobile does not collect information from children under 13 years old. They advise parents to monitor their children’s online habits. Parents can give a device to their children, however T-Mobile associates any information gathered as the main account holder’s information. You can set marketing preferences for all devices, including your child’s.

Data shared with T-Mobile

NAME
CATEGORY
MANDATORY
User ID
App Information
YES
Username
App Information
YES
Types of content you view
App Information
YES
Types of content you engage with
App Information
YES
People you are connected to
App Information
YES
IP address
Device
YES
Language and time zone
Device
YES
Browser type
Device
YES
Name of your mobile operator or ISP
Device
YES
Device locations
Device
YES
Device identifiers
Device
YES
Device settings
Device
YES
Hardware version
Device
YES
Signal strength
Device
YES
Operating system
Device
YES
Battery strength
Device
YES
Billing details
Payment
YES
Shipping and contact details
Payment
YES
Credit or debit card number
Payment
YES
Gender
Personal Information
OPTIONAL
Name
Personal Information
YES
Information provided by third-party entity
Third-party
YES
Message sent to you
Third-party
YES
Login time
Time
YES
Sign-up time
Time
YES
Duration of your activities
Time
YES
Frequency of your activities
Time
YES

How to protect your privacy

You can protect your privacy on T-Mobile’s website by:

  • Disabling cookies.
  • Opting out of interest based advertising.
  • Logging into your account and managing your marketing preferences.
  • Clicking unsubscribe in any marketing email.
  • Calling T-Mobile at 1-844-349-4189 to opt out of marketing communications.
  • Signing up for the Do Not Call registry.
  • Going into a T-Mobile store and canceling your account, calling them at 1-877-746-0909 from another phone, or dialing 611 on your T-Mobile phone to cancel.

How to contact T-Mobile about your privacy

You can contact T-Mobile via email, phone at 1-844-349-4189, or postal mail at:

T-Mobile USA, Inc.
Attn: Chief Privacy Officer
12920 SE 38th Street
Bellevue, Washington 98006
USA