HP

Offers computer products, including desktops, laptops, printers, and more

Follow

Last Updated: May 4, 2019

HP offers computer products, including desktops, laptops, printers, and more.

Personal data collected

HP collects quite a bit of information from you when you use their services. For example, information you provide to HP: name, postal address, mobile number, fax number, email address, payment information, billing address, your transactions, how you signed up or purchased their services, GPS, user ID, password, password hints, country, age, gender, preferred language, information about your interests, information about account preferences, social media information, and how you respond to their customer support. Information that is automatically collected is your product usage data, which shows HP how you use the products you buy from them, device data such as operating system, amount of memory, firmware, model number, browser version, warranty status, device identifiers, advertisement information, time zone, and location data. They also collect information about HP applications that you use, how well your device performs, and information about the HP websites you visit.

Personal data usage

HP uses data to:

  • Provide customer support.
  • Offer products or services that may interest you.
  • Enable you to register your HP product.
  • Contact you.
  • Allow you to participate in surveys and contests.
  • Share recommendations with you.
  • Personalize your experience with them.
  • Help you buy their products and services.
  • Allow you to complete transactions.
  • Process payments.
  • Set up repairs and returns.
  • Improve their services.
  • Help with software updates.
  • Offer you warranty support.
  • Respond to any questions you have.
  • Send you recall information.
  • Send you information about warranty support.
  • Prevent fraud.
  • Verify your identity.
  • Run your credit to see if you are approved for credit with them.
  • Research and analysis of their products and services, so they can see how they’re being used.
  • Provide promotions relevant to your interests.
  • Provide advertisements on their partner websites.
  • Respond to legal inquiries.

Cookies and similar tech

HP uses automatic collection tools such as cookies, pixels, web beacons, clickstream capture, web collection forms, and other similar technologies to track your movements on their website, improve your user experience, personalize features for you, and show you relevant advertising.

HP account

An HP account will allow you to buy their products and services. HP does not advertise to children or allow them to sign up or buy their products. However, they do share your personal information with other HP companies, their service providers and partners, advertisers, and other relevant third-parties.

Data shared with HP

NAME
CATEGORY
MANDATORY
User ID
App Information
YES
Username
App Information
YES
Types of content you view
App Information
YES
Types of content you engage with
App Information
YES
People you are connected to
App Information
—
IP address
Device
YES
Language and time zone
Device
YES
Browser type
Device
YES
Name of your mobile operator or ISP
Device
YES
Device locations
Device
YES
Device identifiers
Device
YES
Device settings
Device
YES
Hardware version
Device
YES
Signal strength
Device
—
Operating system
Device
YES
Battery strength
Device
—
Billing details
Payment
YES
Shipping and contact details
Payment
YES
Credit or debit card number
Payment
YES
Gender
Personal Information
—
Name
Personal Information
YES
Information provided by third-party entity
Third-party
YES
Message sent to you
Third-party
YES
Login time
Time
YES
Sign-up time
Time
—
Duration of your activities
Time
YES
Frequency of your activities
Time
YES

How to protect your privacy

While using HP’s website, you can protect your privacy by:

  • Disabling the use of cookies in your browser.
  • Not accessing HP on your phone.
  • Unsubscribing to email and phone communications.
  • Opt out of google analytics on HP’s website.
  • Do not order any of their products.

How to contact HP about your privacy

You can contact them via email or through postal mail.

In the EU:
HP France SAS
Global Legal Affairs
14 rue de la Verrerie
CS 40012 – 92197
Meudon cedex
France

In Mexico:
HP Inc.
Global Legal Affairs
ATTN: Privacy Office
Av. Vasco de Quiroga #2999
Col. Santa Fe Peña Blanca
Del. Alvaro Obregon
C.P. 01210 México D.F.

Other Parts of the World:
HP Inc.
Global Legal Affairs
ATTN: Privacy Office
1501 Page Mill Road
Palo Alto, California 94304
USA