Capital One

Offers credit cards, banking, loans, and more financial options

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Last Updated: May 4, 2019

Capital One is a company that offers credit cards, banking, loans, and more financial options.

Personal data collected

Capital One collects various personal information such as your name, email address, postal address, mobile number, social security number, and other identifiable information from you. Information that is collected automatically includes your IP address, browser type, language, display or screen settings, data about how you use their website, how you interact with their advertisements and website, data about your mobile device, advertising identifiers, GPS, location information, social media preferences, other social media information, and any other information that is not considered personal or connected to you specifically.

They collect this information when you use their website or other online services, provide it via survey forms, credit card or bank applications, contest entries, and when you login to your account for online banking or mobile application access.

If you access Capital One via social media, they may collect your likes, interests, feedback, and preferences. Any comments you post on their social media page, including posts that have pictures, suggestions, opinions, complaints or personal information are considered for public consumption

Personal data usage

Capital One uses data to:

  • Enable you to apply for or open a Capital One product or service.
  • Enable you to use online tools or perform online transactions.
  • Contact you about your accounts.
  • Respond or update you about any inquiries you make.
  • Service and manage your accounts.
  • Offer you special products, promotions, and services.
  • Display advertisements.
  • Verify your identity or location.
  • Prevent fraud and illegal activities.
  • Provide data analysis on how you use their products and services.
  • Improve your experiences with their website.
  • Share with third-parties that they partner with.

Cookies and similar tech

Capital One uses cookies, pixel tags, clear GIFs, web beacons, and other similar technologies to collect online or mobile activity data depending on your browser settings. Capital One may also partner with third-parties to deliver advertisements and monitor activity on their websites and other websites. Their partners may use cookies and other similar technologies to get statistics on website viewers. Capital One may also collect online or mobile activity data when you access their mobile app or use your mobile browser to access their website. If you decide to disable cookies in your browser, it may impact the functionality of their website.

Capital One account

A Capital One account allows you to apply for a credit card and access your account, set up a banking account, receive a loan, and more. They do not approve their services for children under 13 years old.

Data shared with Capital One

NAME
CATEGORY
MANDATORY
User ID
App Information
YES
Username
App Information
YES
Types of content you view
App Information
YES
Types of content you engage with
App Information
YES
People you are connected to
App Information
YES
IP address
Device
YES
Language and time zone
Device
YES
Browser type
Device
YES
Name of your mobile operator or ISP
Device
YES
Device locations
Device
YES
Device identifiers
Device
YES
Device settings
Device
YES
Hardware version
Device
YES
Signal strength
Device
—
Operating system
Device
YES
Battery strength
Device
—
Billing details
Payment
YES
Shipping and contact details
Payment
YES
Credit or debit card number
Payment
YES
Gender
Personal Information
OPTIONAL
Name
Personal Information
YES
Information provided by third-party entity
Third-party
YES
Message sent to you
Third-party
YES
Login time
Time
—
Sign-up time
Time
—
Duration of your activities
Time
YES
Frequency of your activities
Time
YES

How to protect your privacy

You can protect your privacy by:

  • Disabling location services on your mobile device.
  • Disabling cookies in your browser.
  • Limiting their sharing with third-parties by calling them at 1-888-817-2970 or contacting them online.
  • Opting out of email advertising from them.
  • Opting out of interest based advertising.
  • Adding yourself to the Do Not Call list.
  • Signing into your account, selecting “I Want To…” and following the directions to close your account.

How to contact Capital One about your privacy

You can contact Capital One via phone at 1-877-383-4802.