Alipay

Send money, pay for services, receive money, interact with other users, and more.

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Last Updated: May 5, 2019

Alipay is a website that allows you to send money, pay for services, receive money, and more.

Personal data collected

When you sign up for an Alipay account, they collect various personal details from you, such as your name, email address, mobile number, postal address, registration information, credit or debit card information, banking information, information on any transactions you do, what device you use to interact with their website, and what you do on their websites. They also collect your information when you browse their website, login or sign up, and if you use the merchant websites to sell or provide products and services. When you buy from a merchant website, they collect that information too.

Personal data usage

Alipay uses data to:

  • Verify your identity when you sign up or reset your password.
  • Check your eligibility to use their website.
  • Process, maintain, and manage your registration.
  • Allow you to buy or sell through their merchants.
  • Prevent fraud.
  • Checking for credit worthiness.
  • Provide you with shipping and related services after buying or selling.
  • Stop any illegal activities.
  • Protect your account.
  • Respond to any questions or feedback you may send them.
  • Settle claims and disputes.
  • Make disclosures required by law or any relevant third-parties.
  • Improve their services.
  • Optimize their website.
  • Personalize your experience with them.
  • Manage their business.

Cookies and similar tech

Alipay uses cookies and similar technologies to help personalize your experience on their website, keep you logged in, and so the website recognizes your device. If you decide to disable the use of cookies, some website functionality may be lost.

Alipay account

Any children under 13 are not allowed to sign up or use Alipay. If you are over 13 but under 16, Alipay needs parental consent before allowing you to sign up or use their services.

Data shared with Alipay

NAME
CATEGORY
MANDATORY
User ID
App Information
YES
Username
App Information
YES
Types of content you view
App Information
YES
Types of content you engage with
App Information
YES
People you are connected to
App Information
—
IP address
Device
YES
Language and time zone
Device
YES
Browser type
Device
YES
Name of your mobile operator or ISP
Device
YES
Device locations
Device
YES
Device identifiers
Device
YES
Device settings
Device
YES
Hardware version
Device
YES
Signal strength
Device
—
Operating system
Device
YES
Battery strength
Device
—
Billing details
Payment
YES
Shipping and contact details
Payment
YES
Credit or debit card number
Payment
YES
Gender
Personal Information
—
Name
Personal Information
YES
Information provided by third-party entity
Third-party
YES
Message sent to you
Third-party
—
Login time
Time
YES
Sign-up time
Time
—
Duration of your activities
Time
YES
Frequency of your activities
Time
YES

How to protect your privacy

You can protect your privacy on Alipay by disabling cookies on your web browser and you can also:

  • Not share your financial information.
  • Not use their services to buy or sell anything.
  • Not sign up for an account.
  • Cancel your account by signing in, going to Account, then Edit Member Profile, and click on deactivate account.

How to contact Alipay about your privacy

You can contact Alipay via email or postal mail:

Privacy Matters, 1 Raffles Place #59-00 One Raffles Place Tower One, Singapore 048616