Discover

Apply and manage credit cards, personal, student, and home equity loans, and more

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Last Updated: May 4, 2019

Discover is a company that allows you to apply and manage credit cards, personal, student, and home equity loans, and online banking.

Personal data collected

Discover collects personal information from you when you use their online services, such as name, email address, account number, user ID, bank account information, images of checks you want deposited, information about your interactions with a customer service agent, and other personally identifiable information. When you submit requests to enroll in offers and alerts, complete a survey, or click a link, Discover collects the information provided. They also collect information when you use social media (Facebook, Twitter, Pinterest, LinkedIn, Instagram, YouTube) to interact with Discover.

Information that Discover collects automatically includes browser and device information, IP address, device ID, advertising ID, operating system, referring website, what you view in their online services, what website you visit when you leave their website, GPS, cellular network location, WiFi networks, browser services, and any other provided information.

Personal data usage

Discover uses data to:

  • Respond to your requests or questions.
  • Process your application.
  • Complete a transaction.
  • Allow you to redeem rewards or send you an alert you signed up for.
  • Improve their products and services.
  • Better customize your experience with them.
  • Resolve customer concerns.
  • Manage your account.
  • Protect you from fraud and any illegal activities.
  • Manage risk.
  • Identify potential fraudulent transactions.
  • Send you information about new products or special offers.
  • Tell you about new features or updates you might like.
  • Send you push notification via mobile.
  • Show you targeted advertisements.
  • Contact you about your account or for feedback.
  • Communicate with you about your account and the services they provide to you.
  • Comply with legal requirements.

Cookies and similar tech

Discover uses cookies, pixel tags, web beacons, and other similar technologies to collect your data passively. Cookies are placed in your browser by Discover, and the advertising companies and content partners related to them. Cookies do not store personally identifiable information. Pixel tags let Discover share information with another website. They use these cookies and similar technologies to recognize new or past customers, store your password, improve their website and app, show you interest based or targeted advertising, observe your behaviors and browsing activities, and better understand the interests of their customers. You can disable cookies in your browser, but it may limit the functionality of their website. They do not respond to Do Not Track signals.

Discover account

Discover does not collect personal information from children under 13 years old without parental consent. If a child has given their information to Discover, their parents can contact them via email or postal mail at:

Discover Financial Services
Attn: ECP Privacy Operations
P.O. Box 795
Deerfield, IL 60015
USA

Make sure you include “COPPA Information Request” in your inquiries.

Data shared with Discover

NAME
CATEGORY
MANDATORY
User ID
App Information
YES
Username
App Information
YES
Types of content you view
App Information
YES
Types of content you engage with
App Information
YES
People you are connected to
App Information
YES
IP address
Device
YES
Language and time zone
Device
YES
Browser type
Device
YES
Name of your mobile operator or ISP
Device
YES
Device locations
Device
YES
Device identifiers
Device
YES
Device settings
Device
YES
Hardware version
Device
YES
Signal strength
Device
—
Operating system
Device
YES
Battery strength
Device
—
Billing details
Payment
OPTIONAL
Shipping and contact details
Payment
OPTIONAL
Credit or debit card number
Payment
OPTIONAL
Gender
Personal Information
—
Name
Personal Information
OPTIONAL
Information provided by third-party entity
Third-party
YES
Message sent to you
Third-party
YES
Login time
Time
—
Sign-up time
Time
—
Duration of your activities
Time
YES
Frequency of your activities
Time
YES

How to protect your privacy

You can protect your privacy on Discover’s website and app by:

  • Opting out of interest based advertising.
  • Opting out of having your online behavior recorded.
  • ‘Limiting ad tracking’ on iOS or ‘Opting out of interest-based ads’ on Android.
  • Controlling your preferences on your mobile device.
  • Closing your account by calling Discover at 1-800-347-2683.

How to contact Discover about your privacy

You can contact Discover via phone at 1-800-347-2683, email, or postal mail at:

Discover Financial Services
Attn: Customer Service –
Privacy Inquiries
P.O Box 30943
Salt Lake City, UT 84130-0943
USA