Complaints and Appeals Policy

Complaints and Appeals Policy for Advicey.com (version 2.3, October 2026). Open a complaint from your dashboard (Support), use the Help page, or email support@advicey.com. Anyone may complain, including people who are not users.

How

Open a complaint from your dashboard (Support), use the Help page, or email support@advicey.com. Anyone may complain, including people who are not users.

Timing

We acknowledge within 2 business days and aim to resolve within 30 days. You get a written outcome with reasons, and you can follow the status in your dashboard.

Appeals

You may appeal a strike, suspension, bounty decision or content removal once. A different staff member decides the appeal.

About lawyers

We can act on a lawyer's use of Advicey. For concerns about a lawyer's professional conduct, you may also contact the lawyer's state bar.

No retaliation

We never treat you worse because you complained.

Reporting

Complaint counts and outcomes are published monthly on the Transparency page.